1. Introduction
Inara Health (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, membership services, telehealth platform, and related offerings (collectively, the “Services”).
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
2. Information We Collect
A. Personal Information
Name, address, phone number, email address
Date of birth, gender
Payment and billing details (processed through secure third-party providers)
B. Health Information (Protected Health Information – PHI)
Medical history, current health conditions, medications, lab results
Information shared with our providers during consultations
Appointment history and care notes
C. Technical Information
IP address, browser type, and device details
Usage data, such as pages visited and time spent on the site
3. How We Use Your Information
We use your information to:
Provide telehealth, naturopathic, and wellness services
Maintain secure electronic health records
Communicate with you about appointments, services, and health updates
Process membership payments and manage your account
Improve our Services and member experience
Comply with legal, regulatory, and licensing requirements
4. How We Share Your Information
We may share your information only as follows:
With Your Providers: To facilitate care and treatment
With Authorized Personnel: For scheduling, billing, and support
With Third-Party Service Providers: Such as telehealth platform vendors, payment processors, and labs (under HIPAA-compliant Business Associate Agreements)
As Required by Law: To comply with court orders, legal processes, or regulatory requirements
With Your Consent: For purposes you approve in writing
We never sell your personal or health information.
5. Data Security
We use encryption, secure servers, and HIPAA-compliant technologies to protect your information. While we take all reasonable steps to safeguard your data, no system can be guaranteed 100% secure.
6. Your Rights
You have the right to:
Access your health records
Request corrections to your information
Receive a copy of this Privacy Policy
Request a list of certain disclosures of your PHI
Withdraw consent for certain uses (subject to legal or contractual limits)
To exercise these rights, contact us at [Insert Email].
7. Data Retention
We retain health records and membership data as required by law and licensing regulations. Non-health data may be retained for business purposes unless you request deletion.
8. Cookies & Tracking
We may use cookies and similar technologies to improve site functionality and analyze usage. You can adjust your browser settings to refuse cookies, but some features may not work as intended.
9. Children’s Privacy
Our Services are intended for adults 18 and over. For members under 18, a parent or guardian must provide consent and manage the account.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest changes. Continued use of our Services means you accept the updated policy.
11. Contact Us
Inara Health
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